Attention: Thank you to every customer shopping at LZH. Whenever your order status is updated, such as payment successful, goods shipped, etc., we will notify you by email. If you have any questions during shopping, you can consult through our official email: firstname.lastname@example.org
About order cancellation
1. If you cancel the order within 24 hours after your purchase, we will provide a full refund.
Once you decide to cancel the order, you should submit an order cancellation request to our after-sales customer service via email@example.com. After receiving your order cancellation request, we will cancel the order and refund you as soon as possible.
2. If the order has been shipped, we will not accept order cancellation requests.
About exchange or return refund
1. The product can be returned within 14 days after receipt.
2. New products can be exchanged or returned for refund.
To qualify for returned products, please make sure:
1. The product is in the original packaging;
2. The product is unworn, unwashed, undamaged or unmodified;
3. The product tag has not been removed.
Products that do not meet these standards will not be returned. If you want to return the goods, please submit the corresponding request to the after-sales customer service through firstname.lastname@example.org. The return request will be processed within 3 working days after we receive your package.
When we receive your returned package, we will refund you as soon as possible. After the refund is issued, you will receive a refund confirmation email.
The purchase does not meet the return conditions:
Customized products are customized according to the customer's personalization, so customized orders are not within the scope of refunds within 14 days
We will not provide returns for products that are deliberately damaged, products that are damaged by force majeure, and products that are not damaged due to quality problems.
In order to better solve your problem, please send us at least three pictures with problems/defects when you submit your return/exchange request.
After you receive the reply from our customer service, please send the product picture, product order number and ID of the purchased product together. The customer will send you the return address. After the returned product is sent, please contact the customer service to send your return order number, so that the customer service can follow up your order in time; we will help you process the product replacement in time after receiving your returned package Goods or refunds.
The process of return and refund is as follows:
1. If you are not satisfied with the goods you received, you can contact the official email email@example.com to apply for a return refund (please note the reason and take a photo to contact customer service to apply for a return refund)
2. After the customer service receives your application, it will confirm with you. After confirming that there is no problem, the customer service will send you the official return address.
3. After you receive the address, please pack the product and all the accessories that come with the product, and send it to the customer service to send your return address. After sending, please tell the customer service which courier company and the waybill of the package are used. No.
4. After receiving and checking your returned product, we will send you a notification of receipt by email within 3 working days. We will also notify you to approve or reject your refund. If your refund application is approved, we will process your refund and automatically credit the credit limit to your credit card or original payment method within 10 working days.
5. We will not provide returns for products that are deliberately damaged, products that are damaged by force majeure, and products that are not damaged due to quality problems. If the return is due to the quality of the product itself, the freight will be borne by us.
6. There is no handling fee for return.
About customized merchandise
Custom orders or personalized products do not accept refunds within 14 days.
For returns caused by consumers, the freight will be borne by consumers. The specific cost is subject to the courier company you choose.
If due to the product, the received goods are damaged or incorrect, consumers do not need to bear the freight.
No purchase fees will be charged to consumers for returned products;
About damaged items
If you receive a damaged product, please contact us for help as soon as possible.
Regarding refunds (if applicable)
After receiving and inspecting your returned product, we will send you a receipt notification via email. We will also notify you to approve or reject your refund. If your refund application is approved, we will process your refund and automatically credit the credit limit to your credit card or original payment method within 10 working days.
Regarding delayed or lost refunds (if applicable)
If you have not received your refund after 10 working days, please check your bank account again and then contact your credit card company. It may take some time for your refund to be officially received. Please contact your bank to confirm whether the operation before the refund has been completed. If you have completed all of these actions but still haven’t received a refund, please contact us at firstname.lastname@example.org
Return address: If you are sure to return the goods for a refund, please contact our customer service at email@example.com, and we will provide you with the return address.
You need to bear the freight for the return and exchange. Please read our return and exchange policy carefully. Thank you for your support to LZH.